Persistance and Tenacity, requires a new chapter, a new beginning....
Showing posts with label short staffing. Show all posts
Showing posts with label short staffing. Show all posts

Saturday, August 7, 2010

"The cry for help" remember this everyone?

(Only two people really tried to help the employees during the disasterous 2006 nursing center system meltdown, and they are Kathryn and Bob Knight.)

In the first week of January 2007, an anonymous Kern Valley Healthcare District employee dropped off a packet of information.

The six page report didn't go directly to former CEO, Pam Ott, it was slipped under the door of one of the board members.

The staff had already been trying for months to talk to the administrative staff, but felt there was no other way other than to find someone to trust.

In an email, Ott says that the board member was causing problems, the ones that weren't there.

The board member took the documents to the counsel for the KVHD board of directors. From there, Ott caught wind of the report, and her and former CNO, Carole Dene Gunther, went to collect the information from the board member.

Ott demanded that she have the document, though the board member insisted that she keep the original and they could have a copy.

Reports to DHS went in via the board member and staff.

Clearly, this report shows the staffing problems that Ott and the "sticky three" board members, Bob Jamison, Brad Armstrong, and Barbara Casas, ignored and tried desperately to hide. At the April 2007 board meeting, the board clammed up and would not answer questions, leading to a raucous response from me.

The report will be turned over to the DOJ investigators to utilize in pinpointing who knew what and when.

(I would love to be the attorney to cross examine Miss Ott. It should be pretty easy.)

Click on document to read. The hospital was not even meeting minimum requirements for staffing.

Thursday, July 1, 2010

UPDATED:short staffed not uncaring, leads to trouble


(UPDATE) This blog from last year tells a story that cannot be denied: short staffing and likely not chemical restraints may have lead to the possible early demise of some KVHD nursing home residents. Since the government, public health, didn't follow up on the weight loss and dehydration issues, they cited the hospital with, along with short staff, the medications were the unlikely cause. I would rather they who died were not starved, or neglected, but that is what the facts look like.)

I think it boils down to this: How can you run any sort of business without the proper amount of staff? But the big question is did the short staffing cause the problems in the SNF in the first place?

KVHD is short on everything, except cheap talk. Doctors, nurses, nurse's aids, and obviously knowledge and money are in short supply.

Here's a recent article about another nursing home situation that sounds oh too familiar.

Compass Health and administrators at Mission View are trying to increase profits
by reducing staff and employing people who were not properly trained or
qualified, leading to Williams’ death.
Attorneys for Cameron, Greg Coates
and Michael Thamer, argue that the nursing facility took short cuts in care
that resulted in unsanitary and hazardous living conditions and left residents
unsuper vised. They also said there was an increase in accidents and injuries
suffered by residents and nursing staff and other signs of inadequate care.

To read more on this go to:

http://www.scnursinghomelaw.com/2008/01/articles/nursing-home-cases-in-the-news/family-files-wrongful-death-suit-against-nursing-home/

The following stories illustrate and comment on what happened at the KVHD nursing facility during the time the hospital was investigated.

Short staffing, pay cuts, and administration caused the problems.

A nurse’s story from the skilled nursing facility

She had just gotten her credentials to be a certified nurse’s aid in August of 2007. Her career started at the KVHD Skilled Nursing Facility at the same time as the new Director of Nursing Gwen Hughes came on board.

Though she had compassion for all the residents she cared for, she had no time to do the things she wanted to do to make the lives of the patients a little better.

“We were always short staffed and running around trying to just take care of the patients. I wanted to read their mail to them and talk them, but I never had time.”

The young aid said she was in charge of 14 patients by herself and working 12 hour shifts, while only being given half hour lunch breaks. The pace, she said, was too much.

She said she received no formal training from the nurses or the staff, and relied upon the other aids to tell her what she needed to do. “They told me this is what we do and this is the way we do it”

The aid said she didn’t know any better than what she was told, it was her first job in healthcare.

One of the first things that changed when Hughes took over, the aid said, was that they were ordered to take all the patients into the dining room to eat.

“There were some of them in pain and I didn’t want to move them, but they kept telling me that it was good for their health, because being in bed constantly could cause pneumonia. It made sense but I still felt sorry for the people. They have a right to eat where they want to.”

She said, the aids stuck together during this time, and were concerned about the changes being made to the protocol, and the changes being seen in some patients. (these are just aids mind you. What concern did the administration and the board have?)

“One woman used to talk to me and tell me stories, she wasn’t completely lucid, but she knew what was going on.”

Then over a period of a couple months, the aid said that the patient began to be “lethargic” and show signs of weakness.

“She began drooling and I didn’t know what the heck was the matter with her. I thought it might be part of a natural process.”

Running from patient to patient was how the aid described the situation.
“We were very short staffed; two aids per hall and that was a good day.”

Asked if she told the Department of Health Services about the problems, she said, “I kept telling them we were short staffed. Then I finally just quit, we were all so stressed out.”

In the exit survey, from April 2007, one of the findings was that the Skilled Nursing Facility was short staffed.

Citing other problems, the document lends to the argument itself that short staffing was the main issue as well as leadership and training.

The document said there were patients not getting enough hydration and some left in soiled or wet garments.

Medications were not given on time as well. You would have to have enough people available to get those meds to the residents on time.

Apparently, DHS never interviewed the again about her experiences at KVHD.

The aid also mentioned that there were discrepancies in the paperwork that was given to DHS compared to what they had actually completed.

"The other aids would get together and we would do all of our paperwork. But it wasn't updated for some reason when DHS came in."

After quitting KVHD, the aid still went on to nursing school. She said she is learning a lot about what happened in the past and why it shouldn't have happened.

"I'm now working at a nursing home and we have three patients to take care of; no more."

The federal laws require one hour and 58 minutes per patient to take care of their daily needs, bathing, eating, and things that make their life better, a little time to talk and listen.

Obviously, this young aspiring nurse, could not have accomplished the requirements for care. In 12 hours, with a break, she had 14 patients; so how could the hospital been meeting that law?

Regarding the investigation of the KVHD skilled nursing facility, she told me that she doesn't understand why the doctor and pharmacist are being indicted.

She said in school they are taught that doctors need to "trust" and "rely upon" the nurses who spend more time with the patients and know them better.
"In nursing school they teach us that an RN has to be really careful assessing patients. If the doctors agree with your judgement call they rely on you. The RN is the doctor there. They call in the prescripti0ns to the doctor who phones in the prescription. Basically, the nurses write the prescriptions."

The nurse's aid said after her experience with the KVHD hospital SNF, she was glad to be gone. "I would never want to work in a place like that again. It was terrible; I hated it. But I did care about the patients."

Another nurse, an LVN, who is a witness in the indictments against, Gwen Hughes, Dr. Pormir, and Debbie Hayes, shed some light on what had happened in a letter to the editor after she was fired during the crisis in 2007.

Her career with the KVHD began just before the hospital was taken over by a management company called BRIM, sent in by Cal Mtg. to make sure they got their payments on the bond debt, which was in question for a time.

"Looking back at this administration, one of the first official functions was cutting the pay of all the nursing staff. This began the decline of quality of staff personnel."

She went on to say that when she started her employement in the SNF at KVHD, there was a director of nursing who she thought had the right qualities. "Staff and residents were happy and yearly state surveys came and went without a problem."

The LVN, who had hoped to retire from KVHD, said everything changed when the management company and it's team arrived and they lost the DON, Todd Elkins.
"We lost him as soon as the present administration began; butting heads with the CEO, speaking out for his nursing staff over the pay cut."

She describes things going downhill all the way to the point of losing her job over speaking out.
"Last friday, (5/4/07) I believe I was unjustly dismissed from my position. Strong words, you might think, but I have all the proof necessary to back up my words. I am in fact one of the scapegoats of the administration."

Scapegoats are plenty at this hospital even now. We still have remnants of the BRIM management company style and technique existing today. As well as the CFO.

And we still have not done anything about the debt.

Do you think I'm making them angry by asking for relief for this hospital? Is that such a bad thought? There is relief going to huge corporations, why wouldn't this board and CFO not want to try and negotiate an agreement?

You know why.

Tuesday, September 29, 2009

The new pamphlet on Elder Abuse: should be written just for the situation at KVHD























Some may remember the penal code section mentioned on this pamphlet, 368, as it directly pertains to the charges brought against several people at the Kern Valley Healthcare District this year.

This pamphlet designed to define elder abuse and instruct those who may be a witness to it, how they should proceed with reporting it.



But what is missing from this pamphlet is the unlikely, not quite as common, type of elder abuse: the type where it is institutionalized elder abuse.

Meaning that the people in charge of the facility are creating policies and giving direction to staff to do things in direct opposition to what is necessary care.

It was not just a matter of we didn't know what to do, people, caring people, acted in ways that I'm sure they regret. But they were in a toxic environment, where rumors like the one that went around about a patient receiving a forcible injection of psychotropics, was never addressed.


If it was a rumor, and everyone knew about it, what does that say about the situation at the hospital?


Employees were told to do things to cover up the situation, to shred, to hide things, to fill out forms to look like the hospital was staffing properly, to go away if there were problems.


How could this have happened? What could you do to a decent person to get them involved in an administrative plot to cover its own criminal activity?


Threaten them. Threaten them with their licenses, their jobs, their paychecks, their careers. That should take care of it.


Where is the pamphlet for this type of situation

If you work in a nursing center and someone who is your boss or superior tells you to do something you know is illegal: report them.


If you know that a hospital or nursing center is intentionally understaffing to save money: report them


If you hear a rumor about some "bad" incident taking place, investigate and report it.


If you are asked to cover up evidence of elder abuse or abusive policies, don't hesitate: report it.


But we did report it

Yes, they did report things in the skilled nursing facility, both to the board and administration. Problem was that the administration was the problem and its inefficacy to carry out basic duties.


The board heard about the problems in Oct. 2006. They chose to go with the story of the administrator, Pam ott, who labeled these employees who went to the board, "a pack of wolves."


Another employee called DHS; another one the Ombudsman; and finally a letter was slipped under the door of a board member that the employees trusted would be fair.


Where's the pamphlet for this insane scenario?



The second page contains interesting facts regarding the rampant problem with elder abuse and neglect, and mentions that it is now considered a social problem.


(well it certainly is up here in the valley)

Hopefully, this hospital will purge itself of the lingering administrators and board members who allowed these things to happen.



Two employees told me about the shrinking staff and shrinking paychecks.
They both said that the former Director of Nursing, Todd Elkins, fought with former CEO/administrator, Pam Ott, and current CFO, Chet Beedle, over the paycuts and staffing cuts.

He is reported to have quit over this situation.











The pamphlet goes on to describe laws which impact the elderly and the people in charge of their care.


There is physical abuse, abandonment, mental suffering, neglect and fiduciary abuse.

Fiduciary abuse happens when the elder's monies, properties, are used for anything other than elder dependant.





Indications of abuse range from injuries, bruises, welts, bed sores, inadequate or inappropriate drugs, to dehydration.


In 2006, the KVHD hospital was cited by the Center for Medicaid services and Department of Health, for dehydration situations which can be very dangerous, and weight loss issues. Not to mention "physical restraints."


Not enough staff to make sure residents are drinking enough fluids and that their weight is stable.




Loss of dignity, for both the residents, and the people who ran the hospital into this ground.


I'm waiting for the new pamphlet we should create after court this coming November 3 and 4, where Pam Ott, CEO/administrator in charge, Dr. Hoshang Pormir and Gwen Hughes, will be facing at least eight counts of elder abuse charges.

Tuesday, August 11, 2009

The disaster, the crimes, when does it end?


Bradley Armstrong, current Treasurer of the Kern Valley Healthcare District, sits in front of his computer deflecting all scrutiny of his activities within the district for more than 20 years. Brown Act violations, conflict of interest issues, bullying, and ignoring serious problems highlight his stay on the board of directors.

They worked together hiding their activities from the public, the employees, and other board members, and created the biggest disaster in the history of the Kern Valley healthcare district when idictments came down from the state Attorney General's office for elder abuse earlier this year.



The charges, stemming from an investigation during the time period between August 2006 and January 2007, were only against a long time doctor and pharmacist, and a director of nursing, who was hired and left during the same time frame. Others got away with their part in the downfall of the skilled nursing facility; and some are still here...






Bob Jamison, 2nd vice chair, still with the board of directors, spent much of his time at his radio job with QAB media protecting the truth about mismanagement and the rest of the time attacking employees along with anyone who questioned the former CEO, Pam Ott. Jamison was one of three board members, a quorum, who ran the hospital into the ground.


Jamison blogged on the QAB media, an ABC affiliate station, website creating a media war as the three board members and administrators were being scrutinized while investigators were roaming the nursing facility at the hospital. When CEO, Pam Ott, stepped down, May 2007, during the impending disaster, Jamison further aggravated the situation, by bringing Ott on the radio and allowing her an hour to defend and blame others for the problems.
The board of directors was lopsided, as Bradley Armstrong, Bob Jamison, and former member, Barabra Casas defied all laws surroung legislative bodies, the Brown Act, putting votes aside when one of the members was absent, thus losing their private quorum. They even went to the extent of canceling a meeting in April 2007 when the questions started coming about what the problems were with the hospital nursing facility.
Email from Barbara Casas RE: April 2007 meeting: Bob Jamison was elected to the office of First Vice President, which was his desire, so he could Chair Board Meetings if Brad had to be absent. Bob Jamison chose to not have the Board Meeting on Thursday as he was afraid that everything would be a 2 to 2 vote without a third positive vote from Brad who is Chair, and the third person to vote for anything positive.
....….Know this—If I was acting as First VP or Chair, I would have carried out meeting on schedule, I would have only tabled the action mentioned before the meeting—that could have been accomplished by a telephone vote of all Board Members—I would have chosen to go ahead and let them make fools of themselves, but then, that is me, and I “charge ahead”-----that is what I would have done!


Pamela Ott, former KVHD CEO, from 2003 until her resignation in 2007. Ott shown here at the South Fork Woman's Club attempting to get the organization to back a general obligation bond for 12.5 million to build a new wing on hospital. The bond was lost, but the building plans were never feasible anyway.


The former CEO spent most of 2006 dealing with the Department of Health Services as the Skilled Nursing facility was fined for noncompliance regarding physical restraints of residents. DHS requested that there be a full time Director of Nursing in the SNF, and though Ott, and then CNO, Sharon Brucker, stated compliance when they brought on a DON in March 2006, she lasted only a few weeks.


2006 documents
regarding the use of physical restraints. Ott, an RN, had little knowledge of long term care laws.

But as the district was trying to push its general obligation bond, Measure M, onto the November 2006 ballot, a new employee arrived who took over the skilled nursing facility as the director of nursing, Gwen Hughes.

Ott glowed about the acquisition of such a qualified manager, and reported in her September 2006 CEO board report that things were going well. At the time employees had already begun to make rumblings that trouble was in the SNF and the hospital. But Ott insisted things were "wonderful."

"Nursing Center Update: Things are going very well in the nursing center. We admitted six new residents in one week. The total census is 72. Our new director of Nursing, Gwen Hughes, is organizing, making appropriate changes, adjusting to her role and the staff really seem to be enjoying her leadership."
Then in Oct. 2006, employees came to a board meeting to let the directors and management that there were serious problems with staffing. Chairman, Bradley Armstrong instructed the speaker to go up the proper chain of command. Rather than see the situation as an alert that problems were afoot, Armstrong, reprimanded the employees.

Suddenly, in November 2006, a month later, the problem was investigated and resolved. All assertions made by the employees, the report says were not substantiated. A committee was formed to appease the group.



both of the employees who were in charge of the recruitment and retention committee are no longer employed with the hospital. One nurse was called "one of the best" by doctors and fellow staff.


By April 2007, then board Chairman, Bradley Armstrong, began refusing to answer questions regarding the skilled nursing facility or any short staffing suggestions.
That was the month he had to have the board meeting cancelled because he couldn't attend, suddenly. The meeting went April 16.
Brad Armstrong backed Pam Ott, as no questions were asked of her in a public forum, questions were deflected, and no accountability was offered.
Armstrong also strongly backed the architectural firm, Aspen Street Architects, the company owned by David Yarborough, as the hospital was working with Rural Health Design Network, owned by wife, Kathy Yarborough.
The plans produced for the concept modular building tied to Measure M, were faulty, yet because the district had a long relationship Aspen Street, already paying much money over the course of several years.
When the project went up for bid in March of 2007, (by law, projects costing more than 25K have to go up for bid) Armstrong, Jamison and Casas all voted for Aspen Street.
The other two board members, Robert and Kathryn Knight, picked another company after doing research and finding out about the cost overruns Aspen Street had been having on their other projects.



Barbara Casas said she wanted to go with Aspen Street after working with them for five years. Even after the renderings were made for the previous GOB, and they were faulty at a partial cost of $5000.
Chairman Armstrong only researched two of the three firms, and went with Aspen Street in spite of their previous errors. Partial records indicate Aspen Street Architects was paid more than $30K. Not clear what services were provided which were correct and finished.



The hospital has dropped it's contract with Aspen Street and denied for months knowledge the relationship between the architects and the other organization, Rural Health Design network.

Chet Beedle, Chief Financial Officer, contracted with two different management companies for the ailing nursing center. After minimum or short staffing, Beedle spent more than a million dollars to rehabilitate the SNF.
The board of directors signed off on the strategy which has cost the district dearly.
Chet Beedle, who pushed for Measure M, going on TV with Bob Jamison, selling the bonds without any true construction plan or detailed figure.
Beedle, who came to the district through a management company called BRIM, in 2001 as the controller, was then hired on as CFO.
The CFO worked closely with Armstrong, Jamison, Casas and Ott as they closed in on the bond meant to pay for a structure that was amorphous at that time, and still is not settled.
With the Knights disagreeing with the process, the group went about telling stories about the Knights which ranged from being thieves to walking the halls at night talking to employees.
Beedle targeted an employee he called a "Knight supporter" who said he didn't trust management and was not behind the bond which would have the community paying for the project with property taxes.
Email following a meeting in December 2006 regarding the Knights and an employee:
What I said was that Tom received double digit salary rate increases while most of the other employees' salaries were frozen. All of these salary increases were granted by Bob Knight. The actual history is al follows:
1) 9/28/97 - Annual increase of x%.
2) 12/1/97 - Special salary adjustment based upon survey of comparable positions - Increase of xxxx%.
3) 7/1/98 - Special salary adjustment for increased responsibility for Durable Medical Equipment - Increase of xx%.
4) 9/27/98 - Annual increase of xx%.
I am sending copies of the Personnel Action Forms signed by Bob Knight for these increases to Pam as per her request. I think this tells the story.
(Figures have been removed for privacy purposes.)
Mr. Beedle has firmly said that there are no billing problems at the hospital. And even after the end of the contract with EMCARE in 2006, the company he blamed for the overcharges, there were still complaints coming in.
One public comment stated that when he was dealing with the billing department he felt they were not up to speed on what everything was and that they always turn and talk to someone above them.
Other residents have claimed they still get bills over and above their own insurance, though Beedle denies having any complaints.
Currently, the board of directors consists of Kathryn Knight, chairwoman, Secretary, Victoria Alwin, 1st vice chair, Dr. Robert Gross, Bradley Armstrong, Treasurer, and Bob Jamison, 2nd vice chair.
A new CEO, Tim McGlew, has recently joined the district and will be attending his first board meeting this week, July 1, at 5:30 pm in the hospital cafeteria.
Even with evidence that there were leadership problems, board members voting together and violating laws to make sure they had the vote, personnel records revealed, slanderous statements about board members and employees, there has been little recourse or action by any oversight agency.
Currently, Armstrong and Jamison have been subversive in their activities trying to blame other board members for mistakes, yet neither of them has yet to even take responsibility for their own actions. But two people who have served the district are now in criminal court, Dr. Pormir and Debbi Hayes. And the hospital insurance company has denied that they have to pay for their defense.
Armstrong seems to not be able to let go of his former power to control the board and administration, and has berated and harassed the new chairwoman as she took over just this January. Upon taking over the middle chair, Kay Knight, had a sudden surge of visits at her workplace by Beedle, former CEO Rick Carter, and a reportedly pushy Armstrong.
The incidents were reported to the board counsel, Scott Nave. He has also recieved evidence to the facts and has chosen not to act.
Reporting on a special meeting, I was kept from getting the report from the legal counsel via telephone as Armstrong reached in front of me and hung up the phone.
Records have been denied and kept from me over the past two years. Which again is illegal. It hasn't ended.
Click on images to open and read.

Monday, June 15, 2009

Life's messages

"Quit playing with it; kill it, eat it and get it over with" I said to my cat, Patches, who left a half dead bird in front of the door blocking me from getting outside.

When I spoke those words to my cat last night, I realized that it applied to me as well.